At Hwlibr, your satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
Eligibility for Return or Exchange
To qualify, items must meet these conditions:
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Returned within 30 days of delivery.
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Item must be unused, unwashed, and in original condition with tags and packaging.
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Returned in one package using the same service as original delivery.
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Only items shipped within the same country as the original delivery address are eligible.
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Customized, personalized, or Final Sale items cannot be returned or exchanged.
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Defective or damaged items are always eligible for return or replacement.
Return Shipping
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Return shipping costs are the responsibility of the customer.
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If the item is defective or we made an error, we will cover return shipping.
How to Start a Return or Exchange
Please contact us at help@hwlibr.com with the following:
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Order number
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Proof of purchase
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Photo or video (if defective or damaged)
Return Address:
Hwlibr
3052 Mission Square Dr
Fairfax, VA 22031-1113
United States
Refunds
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Once your return is received and inspected, your refund will be issued within 7 business days.
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Refunds are made to the original payment method.
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Original shipping charges are non-refundable, unless the product was defective or we made an error.
Order Cancellations
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Orders may be canceled or modified within 24 hours of placement.
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If already processed or shipped, the order cannot be canceled.
Contact Us
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Email: help@hwlibr.com
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Phone: +1 412-519-4368
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Address: 3052 Mission Square Dr, Fairfax, VA 22031-1113, USA
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Business Hours: Monday – Friday: 9:00 am – 5:00 pm
Saturday – Sunday: Closed