Last updated: October 22, 2025
At Hwlibr, your satisfaction is our top priority.
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.
1. Eligibility for Return or Exchange
To qualify for a return or exchange, items must meet all of the following conditions:
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Requested within 30 days of delivery.
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Item must be unused, unwashed, and in its original condition, with all tags and packaging intact.
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Returned in one package using the same shipping service as the original delivery, whenever possible.
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Return requests apply only to orders delivered within the same country as the original shipping address.
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Customized, personalized, or Final Sale items cannot be returned or exchanged, except if defective or sent in error.
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Defective or damaged items are always eligible for a free replacement or full refund.
2. Return Shipping Cost
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For non-defective, unwanted, or change-of-mind returns, the customer is responsible for the return shipping cost.
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For defective, damaged, or incorrect items, Hwlibr will cover the full cost of return shipping.
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We recommend using a trackable shipping method. Hwlibr is not responsible for returns lost in transit.
3. How to Start a Return or Exchange
To initiate a return or exchange, please contact us by email at
📧 help@hwlibr.com with the following details:
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Order number
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Proof of purchase
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Photo or video showing the issue (if the product is defective or damaged)
Once your request is approved, we will provide the return instructions and shipping label if applicable.
4. Return Address
Hwlibr
3052 Mission Square Dr
Fairfax, VA 22031-1113
United States
5. Refunds
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After your return is received and inspected, your refund will be processed within 7 business days.
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Refunds are issued to the original payment method used for the purchase.
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Original shipping charges are non-refundable, except when the product is defective or we made an error.
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You will receive an email confirmation once your refund has been issued.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same steps as a return.
Once your original item is received, we will process and ship the replacement product.
7. Order Cancellations
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Orders can be canceled or modified within 24 hours of purchase at no cost.
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If the order has already been processed or shipped, it cannot be canceled.
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If your order is not processed within 3 business days, it will be automatically canceled and refunded.
8. Non-Returnable Items
The following items are non-returnable unless defective or shipped in error:
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Customized or personalized products
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Final Sale or Clearance items
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Gift cards or promotional giveaways
9. Processing Time and Refund Window
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Return request window: within 30 days of delivery
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Refund processing: within 7 business days after receipt of returned item
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Return shipping cost: paid by customer unless item is defective or incorrect
10. Contact Us
If you have questions about your return, refund, or exchange, please contact:
Store Name: Hwlibr
Email: help@hwlibr.com
Phone: +1 412-519-4368
Address: 3052 Mission Square Dr, Fairfax, VA 22031-1113, USA
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed