Last updated: October 22, 2025
At Hwlibr, we are committed to providing high-quality silk ribbons and excellent customer service.
We strive to ensure every order reaches you quickly, safely, and with full transparency.
1. Order Processing Time
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All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
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Processing time refers to the period before your order is shipped.
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Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
2. Shipping Costs and Delivery Times
We currently offer worldwide shipping to most regions.
Shipping cost and estimated delivery time vary by region:
| Region | Countries | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over USD $59.99; USD $12.99 for orders under $59.99 | 7–15 business days |
| Europe | United Kingdom, France, Germany, Spain, and other European countries | Free for orders over USD $59.99; USD $12.99 for orders under $59.99 | 7–15 business days |
| Middle East | United Arab Emirates, Saudi Arabia, and other Middle Eastern countries | Free for orders over USD $59.99; USD $12.99 for orders under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free for orders over USD $59.99; USD $12.99 for orders under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free for orders over USD $59.99; USD $12.99 for orders under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American countries | Free for orders over USD $59.99; USD $12.99 for orders under $59.99 | 7–15 business days |
Note: Delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, and other external factors.
3. Handling Time vs. Transit Time
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Handling time: 1–3 business days
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Transit time: 7–15 business days (after shipment)
Total delivery time = Handling time + Transit time
4. Shipping Carriers
We use trusted international carriers to ensure reliable and timely delivery:
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USPS, UPS, FedEx, DHL, and other regional partners (depending on your destination).
5. Tracking Your Order
Once your order has shipped, you will receive a tracking link via email.
You can also track your package directly on our website:
👉 Track Your Order
6. Order Cancellations
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Orders can be modified or canceled for free within 24 hours of purchase.
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If your order is not processed within 3 business days, it will be automatically canceled and refunded.
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Once the order has shipped, cancellation is no longer possible.
7. Restricted Shipping Destinations
Due to international regulations and sanctions, we do not ship to the following countries or regions:
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North Korea
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Iran
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Syria
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Crimea Region
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Sudan
8. Business Days
Business days are defined as Monday through Friday, excluding public holidays.
9. Contact Information
If you have any questions about shipping or your order status, please contact us:
Store Name: Hwlibr
Address: 3052 Mission Square Dr, Fairfax, VA 22031-1113, USA
Phone: +1 412-519-4368
Email: help@hwlibr.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Closed on weekends and holidays)